Desktop PC and Laptop Requests
General Information

Kaiser Permanente leases all desktop PCs and laptops. At the conclusion of the lease, equipment is tech refreshed (upgraded to a new device) by Kaiser Permanente Information Technology. Desktop PCs are refreshed with new equipment every four years, laptops every three.

Desktop PCs and laptops are Service Area resources and all new device leases are procured utilizing Capital funds. As a result, departments are not charged for these devices. All requests for desktop PCs and laptops are reviewed by the "IT Oversight Committee" for approval.

Requesting Desktop PCs or Laptops

Go to ServiceNow:

• Make a request

• Request a new computer (PC or Laptop)

• Fill out the questionnaire

• Add to cart

• View cart and finish the request

• Requested for, if it is not you, please add the NUID of the person receiving the PC/Laptop

• Deliver to: ECS East Bay

• Add any special instructions, for example, point of contact, phone-number, email

• Check out

• Lastly, ServiceNow will generate a REQ ID, and you will receive a confirmation email.

Approval Criteria

All PC or laptop requests will undergo Manager approval. This request can take up to 10 days to complete.

Additional Information

Employees are issued only one device (laptop or desktop). If a laptop request is approved, the recipient must forfeit their existing desktop PC. IT will provide laptop recipients with a docking station/mouse/keyboard/monitor to replicate the desktop PC experience in their primary office.

All laptop recipients must understand and agree to the security guidelines in the Mobile Device User Agreement:

• Electronic Asset Usage Policy (NATL.HR.025)

• Mobile Device Usage Policy (NATL.HR.024)

• List of KPIT approved standard computers, laptops, and other equipment

If you have any questions or need to expedite a request, please contact Desserai Foster at 510-752-0548.